We are gradually returning to the office to resume in-person service by appointment only. For more information, visit the request an in-person appointment page. At this time, we are not accepting walk-in appointments. While we recognize that some conversations can be sensitive, Veterans Affairs Canada has zero-tolerance for abuse. VAC is here to support and serve Veterans and our frontline officers will do so in a caring, compassionate, and respectful way. Inappropriate or aggressive behaviour, harassment, or coarse language toward our employees will not be tolerated. We appreciate your collaboration in ensuring respectful interactions. You can also connect with us through My VAC Account secure messaging or by calling 1-866-522-2122. Visit our contact us page by clicking HERE